For pre and post sale assistance: customerservices@aleafashion.com +39 0541 945481

Refund policy

RETURNS POLICY & PROCESS

Return Policy

Returned items must comply with our returns policy:

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

The shirts must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

We will not accept any returns that have been worn or are soiled.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Returns Process

Alea fashion Industries is pleased to accept returns for any purchases that meet our Return Policy.

Your returned item must arrive at Alea Fashion Industries no later than 30 days after your delivery date.

Send customerservices@aleafshion.com an email specifying the reasons for the return.

Prepare your package with the return documents enclosed in your order and fill in the form specifying the reasons for the return.

Place any unwanted items with all original packaging inside a box and send them to:

ALEA FASHION INDUSTRIES SPA

Via Emilia Ovest 83

47039 Savignano sul Rubicone (FC) - ITALY

Cancelling an order

It’s not possible to cancel your order. You’ll be able to return the unwished item(s) within 30 days from delivery date. You will be responsible for the cost of returning the item(s) you ordered. Contact our Customer Service for further assistance.

REFUNDS

Refunds

Once your return has been received and accepted, your refund will be effected via the original payment method, excluding the delivery costs. We’ll keep you updated and you can check the status of the refund by contacting our Customer Service.

If you are eligible, we may be able to issue your refund as a credit if you want. The amount will be deducted at checkout the next time you make an order with us.

Faulty items

It is our aim that every item arrives in good condition and we hope you’re always satisfied with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t match the description you saw on our site, please advise Customer Service as soon as possible. We will arrange a return and process a full refund for the defective item.

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